BBB issues warning about Mother’s Lounge, LLC: Watch out for gift cards from “Jenny B”

BBB issues warning about Mother’s Lounge, LLC: Watch out for gift cards from “Jenny B”

By Britta Clark

The Better Business Bureau serving Northern Nevada and Utah is alerting consumers to be critical of baby and motherhood gift cards sent to them by a “Jenny B.” These cards are not from a friend, but are rather part of a questionable marketing scheme by Mother’s Lounge, LLC.

Mother’s Lounge is a company out of Pleasant Grove that sends gift cards for its different online businesses. To date, the BBB serving Northern Nevada and Utah has found over 15 affiliate businesses, including Thoughtful Gift Cards and Canopy Couture. These gift cards are sent all over the U.S. and Canada in an envelope that appears to have lost its return label when it never had one in the first place. This seems to be a marketing tactic meant to make the envelope look more like mail from a friend.

Inside is a card congratulating the recipient on their recent pregnancy and an array of gift cards and coupons for motherhood and baby items. The BBB believes that “Jenny B” is Jeanette Pierce, the owner of Mother’s Lounge and the other online entities.

The BBB is unsure what mailing lists the business is using, but not all of the women who receive these mailings are pregnant.

In the past, consumers have complained that adding a gift card to their orders appears to increase the shipping cost. The BBB questioned Mother’s Lounge’s owner, Jeanette Pierce, regarding the increase in price. This increase appears to cover the majority of the cost of the gift card. No response was received. The BBB believes that the business should modify or discontinue the advertising campaign as consumers are confused and the price for a product or shipping should not be increased when a gift certificate is used.

In the BBB’s review of over 55 complaints and Scam Tracker reports for Mother’s Lounge, consumers who have purchased from these websites reported receiving lower quality products than expected.

The BBB recommends the following when purchasing or using gift cards:

Britta Clark is director of communications for the Better Business Bureau.

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